Yes, we offer professional installation services for selected products only, like Solar Water Heater and Solar PV. You may speak to our team during checkout or visit your nearest showroom for more details.
Certain products may allow for limited customisation depending on the model and brand. Please contact us to check on specific requirements.
Yes, many of our products are certified by SIRIM and SPAN, ensuring quality, safety, and compliance with Malaysian standards.
We encourage you to visit our showroom nearest to you. Our showroom consultants are available to assist you with product recommendations based on your layout.
Yes! We offer a wide range of water-saving taps, toilets, and eco-friendly fixtures designed for sustainability without compromising performance.
Order & Delivery
Delivery usually takes 2-7 business days, depending on your location and product availability.
Same-day or express delivery is only available if you place your order before 12PM on a weekday (Monday - Friday) in Klang Valley only. Kindly contact our showroom for confirmation.
Yes, you can schedule a preferred delivery date upon checkout or coordinate with our showroom consultant after your order is confirmed. We may not be able to promise the exact time of delivery as it depends on our logistics partners.
Our showroom team will inform you via phone call or Whatsapp text with tracking information once your order is dispatched. Alternatively, you may contact our showroom for updates.
Please contact us within 48 hours of receiving the item. We will arrange a replacement or refund based on our return policy.
Payment & Warranty
Yes, we offer 0% interest charge for 12 months installment plans for purchases with selected credit cards. Other than 12 months, we do offer 24 and 36 months installment plans with interest charges. Please check with our showroom team for eligibility.
Yes, our products typically come with warranties ranging from 1 year to lifetime depending on the item. Warranty details are stated on each product page.
You can reach our customer care team via Whatsapp, phone, or email. Support details are available on our Contact Us page.
Simply contact our showroom team with your purchase receipt and product details. We will assist you with the warranty process.
In-Store Experience
We have multiple showrooms across Malaysia. Visit our Showroom Locator page to find the nearest Big Bath showroom.
Yes, we welcome you to experience our full product range in-store. Our consultants are happy to guide you based on your needs.
Absolutely! Our experienced and dedicated product consultants are available to offer personalised recommendations and space planning advice.
Business & Bulk Purchase
Simply reach out to us, and our dedicated B2B team will be in touch to guide you through the registration process and explore potential collaboration opportunities.
Yes, our B2B project division is equipped to handle large-scale orders with personalised support and logistical coordination.
